Returns & Refunds Policy

Returns & Refunds at Container Sales Co. Inc.

 

This Returns & Refunds Policy outlines the conditions under which products may be returned or refunded. It is designed to reflect the industrial nature, size, and logistics of the equipment we supply while remaining fair and transparent to our customers.

All policies apply to purchases made and delivered within the United States.

General Return Eligibility

Due to the size and handling requirements of shipping containers and related equipment, returns are limited and conditional.

A return may be considered only if:

  • The return request is submitted within 7 calendar days of delivery
  • The product is unused, unmodified, and in its original delivered condition
  • The product has not been relocated, altered, or installed

Returns requested outside this window are not eligible.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Custom-built or modified containers
  • Refrigerated containers once powered or commissioned
  • Containers sold as As-Is or Project Grade
  • Tilt bed trailers, chassis, and handling equipment once delivered
  • Accessories that have been installed or used

These exclusions exist due to safety, certification, and resale limitations.

Return Authorization Process

All returns require prior written approval.

To request a return:

  1. Contact our support team within the eligibility window
  2. Provide order details and photographs of the product
  3. Await return authorization and instructions

Unauthorized returns will not be accepted.

Return Shipping & Handling Costs

  • Customers are responsible for all return freight costs
  • Original shipping charges are non-refundable
  • Return shipping must be arranged using approved freight methods

Due to the nature of heavy equipment logistics, return freight costs can be substantial.

Restocking & Inspection Fees

Approved returns may be subject to:

  • A restocking fee of up to 10%
  • Inspection and handling charges if applicable

If returned items show damage, excessive wear, or missing components, additional deductions may apply or the return may be rejected.

Refund Processing

Once an approved return is received and inspected:

  • Refunds are processed within 7–10 business days
  • Refunds are issued to the original payment method
  • Deductions (shipping, restocking, damages) are itemized

Refunds are issued only after inspection confirms eligibility.

Damaged or Defective Items

Shipping Damage

Customers must inspect the product before signing the delivery receipt.

If visible damage is present:

  • Note the damage clearly on the freight document
  • Refuse delivery if the damage affects usability
  • Notify us immediately

Damage not noted at delivery may limit recovery options.

Defective Products

If a product is found to be defective:

  • Notify us within 7 days of delivery
  • Do not use or modify the product
  • We will assess repair, replacement, or refund options

Defects are handled according to manufacturer warranty terms where applicable.

Manufacturer Warranty

  • New products include applicable manufacturer warranties
  • Used or refurbished units may include limited functional guarantees
  • Warranty coverage does not include misuse, modification, or normal wear

Warranty claims are handled in coordination with the manufacturer or authorized service provider.

Order Cancellations

  • Orders canceled before shipment may be eligible for refund, minus administrative fees
  • Orders canceled after freight dispatch are not refundable

Important Clarifications

  • Freight deliveries cannot be “returned like parcels”
  • Missed delivery appointments or access issues may result in additional fees
  • Refunds are not issued for buyer’s remorse after delivery

This policy exists to ensure clarity, fairness, and operational sustainability.