Disputes & Claims Process
Dispute Resolution & Claims Handling at Container Sales Co. Inc.
Disputes & Claims
At Container Sales Co. Inc., disputes and claims are handled with the goal of fair resolution, clear documentation, and minimal disruption. Because we supply freight-delivered, industrial equipment, most issues can be resolved quickly when addressed through the proper process.
This page explains how claims and disputes are handled, what documentation is required, and what customers can expect at each stage.
Direct communication first
Most issues are resolved without escalation when reported promptly
Documentation & timing
Matter especially with freight carriers and insurers
Fair resolution
Designed to protect both the customer and the integrity of the transaction
Process integrity
Clear, consistent, and professional handling of all claims
Types of Claims We Handle
Claims typically fall into one of the following categories. Each has a defined process outlined below.
Shipping Damage
- Inspect the product before signing the freight delivery receipt
- Visible damage must be clearly noted on the delivery paperwork
- Take photos of the damage and packaging immediately
- If damage affects usability, refuse delivery and contact us the same day
- Notify us within 48 hours
- Provide clear photographs and a written description
- Do not use, move, or modify the unit before contacting us
Once reported, we coordinate with the freight carrier and insurer. Resolution may include repair authorization, replacement (where available), or refund according to carrier determination and policy terms.
Delivery Delay or Non-Delivery
Delivery may be affected by:
- Weather
- Carrier capacity
- Mechanical or route issues
- Regulatory or permitting delays
- We communicate updates when available
- If a shipment cannot be delivered within a reasonable timeframe, we will present options
- Options may include waiting for delivery or canceling the undelivered portion where legally required
Product Condition Disputes
Condition disputes often arise from misunderstandings about grading or cosmetic expectations.
- Condition is assessed against the Container Condition & Grading Guide
- Photos taken at delivery are reviewed
- Cosmetic wear consistent with the listed condition grade is not considered a defect
Billing & Payment Disputes
- Contact us directly with your invoice number and concern
- We will review and respond promptly
Filing a chargeback without prior communication may:
- Delay resolution
- Suspend order-related support while the processor investigates
Warranty-Related Claims
- Notify us promptly after discovering an issue
- Provide documentation and photos where applicable
- Do not perform unauthorized repairs before approval
Documentation Required
To process a claim efficiently, we may request:
- Order or invoice number
- Delivery receipt (BOL)
- Photos or video evidence
- Written description of the issue
- Timing details (date of delivery, discovery, reporting)
Incomplete documentation may delay or limit resolution options.
Resolution Timeframes
While timelines vary depending on the nature of the claim and third-party involvement:
- • Most claims are reviewed within 3–5 business days
- • Freight and insurance-related claims may take longer due to carrier investigation processes
Good Faith Resolution
We approach disputes with the expectation that:
- Customers act in good faith
- Information provided is accurate
- Both parties aim for practical resolution, not escalation
Abusive, fraudulent, or bad-faith claims may result in denial and restriction of future transactions.
How to Submit a Claim
To start a claim or dispute, contact us directly:
Please include your order number and a brief description in the first message.
Final Clarification
This Disputes & Claims Process:
- Does not override your statutory rights
- Works alongside our Shipping, Returns, Warranty, and Terms & Conditions
- Exists to ensure clarity, fairness, and professionalism
