Frequently Asked Questions (FAQs)
Frequently Asked Questions – Container Sales Co. Inc.
This FAQ section addresses the most common questions we receive about our products, shipping, payments, returns, and policies. It is intended to help customers make informed decisions before purchasing industrial, freight-delivered equipment.
General Questions
What does Container Sales Co. Inc. specialize in?
We supply industrial-grade shipping containers and container-related equipment, including standard containers, refrigerated containers, flat racks, trailers, chassis, steel cabins, and accessories. Our focus is on durability, logistics accuracy, and long-term usability, not mass retail.
Are your products new or used?
We offer new, used, refurbished, and as-is inventory depending on the product category. Each product is classified clearly using our Container Condition & Grading Guide so customers understand exactly what to expect.
Do containers look “brand new”?
Only new or one-trip containers are close to new appearance. Used containers will show cosmetic wear such as dents, scratches, or surface rust. This does not affect structural integrity or usability for storage or industrial purposes.
Shipping & Delivery
Do you ship nationwide?
Yes. We ship across the United States using licensed freight carriers. Alaska and Hawaii require special arrangements and are not part of standard shipping.
How is shipping cost calculated?
Shipping is distance-based and depends on:
- delivery location
- container size and weight
- access conditions (commercial vs residential)
Shipping is not flat-rate due to the nature of freight transport.
What is depot pickup?
Depot pickup allows you to collect your order from a freight terminal instead of having it delivered to your site. It often reduces shipping costs and gives more flexibility if you have your own transport.
Will the driver unload the container?
Standard delivery is curbside only. Offloading beyond ground placement is the customer’s responsibility unless special services are arranged in advance.
How long does delivery take?
Delivery times are estimates. Regional deliveries may take a few business days, while cross-country deliveries can take 1–2 weeks depending on carrier scheduling and conditions.
Orders & Payments
What payment methods do you accept?
We accept:
- Bank wire transfers (preferred for high-value orders)
- ACH transfers (by request)
- Credit/debit cards (subject to limits and verification)
- Certified funds by arrangement
Full details are in our Payment Policy.
Why do you prefer wire transfers?
Wire transfers are secure, efficient, and appropriate for large transactions. They reduce payment reversals and delays that can disrupt freight scheduling.
When is my order confirmed?
An order is confirmed only after payment clears and delivery or pickup details are verified. This prevents costly dispatch errors.
Product Condition & Use
Can I choose the exact container I receive?
Unless explicitly stated, listings may use representative images. If appearance is critical, contact us before purchasing so we can advise on availability or inspection options.
Are containers suitable for living spaces?
Shipping containers are not residential structures by default. Any conversion for habitation requires proper modification, permits, and compliance with local regulations.
Do you modify containers?
We primarily supply containers and equipment. Any modifications must be discussed in advance and may be handled through third-party partners or custom arrangements.
Inspection, Claims & Disputes
What should I do when my container arrives?
Inspect the container before signing the delivery receipt. Note any visible damage on the paperwork and take photos. This step is critical for freight claims.
What if I discover damage after delivery?
Notify us within 48 hours and provide photos. Do not use or modify the container until the issue is reviewed.
How are disputes handled?
Most issues are resolved through our Disputes & Claims Process, which prioritizes documentation, timely reporting, and fair resolution.
Returns & Refunds
Can I return a container?
Returns are limited due to freight logistics. Eligibility depends on timing, condition, and product type. Custom, as-is, or commissioned items are generally non-returnable.
Who pays for return shipping?
If a return is approved, the customer is responsible for return freight costs. Original shipping charges are non-refundable.
Warranty & Support
Do containers come with a warranty?
Warranty coverage depends on product condition:
- New containers may include limited manufacturer warranties
- Used containers are warranted for condition as described
- As-is containers have no warranty
Full details are in our Warranty Policy.
Are cosmetic issues covered under warranty?
No. Cosmetic wear is normal for industrial equipment and does not affect warranty coverage unless it impacts functionality or structure.
Taxes & Legal
Do you charge sales tax?
Sales tax is applied where legally required based on delivery location and nexus rules. Exemptions must be documented before payment.
Where is your company based?
We are based in Pennsylvania, with registered and operational facilities in Pittsburgh and Chambersburg.
Final Questions
What if I’m not sure which container I need?
Contact us before ordering. We’ll help match the right size and condition to your use case. Asking upfront avoids costly mistakes.
Why should I choose Container Sales Co. Inc.?
Customers choose us for:
- Clear condition grading
- Freight-realistic policies
- Secure payment handling
- Long-standing U.S. operations
- Professional, no-pressure communication