Disputes & Claims Process

Dispute Resolution & Claims Handling at Container Sales Co. Inc.

Disputes & Claims | Container Sales Co.

Disputes & Claims

At Container Sales Co. Inc., disputes and claims are handled with the goal of fair resolution, clear documentation, and minimal disruption. Because we supply freight-delivered, industrial equipment, most issues can be resolved quickly when addressed through the proper process.

This page explains how claims and disputes are handled, what documentation is required, and what customers can expect at each stage.

Direct communication first
Most issues are resolved without escalation when reported promptly

Documentation & timing
Matter especially with freight carriers and insurers

Fair resolution
Designed to protect both the customer and the integrity of the transaction

Process integrity
Clear, consistent, and professional handling of all claims

Types of Claims We Handle

Claims typically fall into one of the following categories. Each has a defined process outlined below.

1

Shipping Damage

At Delivery (Most Important Step)
  • Inspect the product before signing the freight delivery receipt
  • Visible damage must be clearly noted on the delivery paperwork
  • Take photos of the damage and packaging immediately
  • If damage affects usability, refuse delivery and contact us the same day
Important: Signing the delivery receipt without notation typically indicates acceptance in good condition.
After Delivery (Hidden Damage)
  • Notify us within 48 hours
  • Provide clear photographs and a written description
  • Do not use, move, or modify the unit before contacting us
Note: Carrier liability may be limited if damage is reported late, so timing is critical.
Resolution Process

Once reported, we coordinate with the freight carrier and insurer. Resolution may include repair authorization, replacement (where available), or refund according to carrier determination and policy terms.

2

Delivery Delay or Non-Delivery

Freight timelines are estimates

Delivery may be affected by:

  • Weather
  • Carrier capacity
  • Mechanical or route issues
  • Regulatory or permitting delays
If a Delay Occurs
  • We communicate updates when available
  • If a shipment cannot be delivered within a reasonable timeframe, we will present options
  • Options may include waiting for delivery or canceling the undelivered portion where legally required
Note: Delays do not automatically qualify for refunds on delivered or dispatched freight.
3

Product Condition Disputes

Typical Causes

Condition disputes often arise from misunderstandings about grading or cosmetic expectations.

How These Are Evaluated
  • Condition is assessed against the Container Condition & Grading Guide
  • Photos taken at delivery are reviewed
  • Cosmetic wear consistent with the listed condition grade is not considered a defect
If a product materially deviates from its stated condition, we will work with the customer to determine a fair resolution.
4

Billing & Payment Disputes

If You Believe There Is a Billing Error
  • Contact us directly with your invoice number and concern
  • We will review and respond promptly
Chargebacks

Filing a chargeback without prior communication may:

  • Delay resolution
  • Suspend order-related support while the processor investigates
We strongly encourage contacting us first so issues can be resolved faster and with less disruption.
5

Warranty-Related Claims

Process
  • Notify us promptly after discovering an issue
  • Provide documentation and photos where applicable
  • Do not perform unauthorized repairs before approval
Warranty remedies may include manufacturer service coordination, repair authorization, or other resolutions as outlined in the warranty terms.

Documentation Required

To process a claim efficiently, we may request:

  • Order or invoice number
  • Delivery receipt (BOL)
  • Photos or video evidence
  • Written description of the issue
  • Timing details (date of delivery, discovery, reporting)

Incomplete documentation may delay or limit resolution options.

Resolution Timeframes

While timelines vary depending on the nature of the claim and third-party involvement:

  • • Most claims are reviewed within 3–5 business days
  • • Freight and insurance-related claims may take longer due to carrier investigation processes
We keep customers informed throughout the process.

Good Faith Resolution

We approach disputes with the expectation that:

  • Customers act in good faith
  • Information provided is accurate
  • Both parties aim for practical resolution, not escalation

Abusive, fraudulent, or bad-faith claims may result in denial and restriction of future transactions.

How to Submit a Claim

To start a claim or dispute, contact us directly:

Container Sales Co. Inc. Email: sales@containexco.com Phone: +1 (717) 491-6518

Please include your order number and a brief description in the first message.

Final Clarification

This Disputes & Claims Process:

  • Does not override your statutory rights
  • Works alongside our Shipping, Returns, Warranty, and Terms & Conditions
  • Exists to ensure clarity, fairness, and professionalism